Can I return this product?
You can return this product within 7 days after receiving your original order ONLY if it has a manufacturing defect, does not turn on, counterfeit, stale or you have received the wrong product (with seal not broken). If you change your mind after placing the order, a return will be allowed if sent back with the rider during the time of delivery (return on the spot) with seal not broken (if any).
What are the next steps?
Once you have submitted your return request, we will contact you within 48 hours to arrange retrieval. You will also have the choice to deliver the product to one of our pickup Stations. Once your product is retrieved a quality check will be done to verify the issue and within 72 working hours a confirmation will be provided to ascertain if the item shall be repaired, replaced or refunded.
How to return this product?
Kindly call +254  797 333 251 for assistance.
What are the required conditions?
Please see below conditions for your return request to be accepted:
- product must remain sealed, except if the product is defective or damaged
- product is still in its original packaging, except if the product is damaged or has missing parts
- for fresh farm produce, if the product is stale.
- product is in its original condition and unused
- product is not damaged except if the product is defective
- product label is still attached except if this is the reason for the return
- product is complete (freebies, accessories, original packaging), except if it has missing parts
- product's original packaging is in good condition
Please NOTE that the products in your possession are your responsibility until they are picked up by our driver or you have dropped them off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so please take proper care of the products you might want to return!
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